At Anei Spices ("we", "our", "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and your rights — in plain language.
1. Information We Collect
Information you provide
- Account details: name, email, phone number, password (encrypted).
- Order details: shipping & billing address, items purchased.
- Payment details: processed securely via our payment partners (Razorpay). We do not store your full card or UPI details on our servers.
- Communication: messages you send via contact form, WhatsApp, or email.
Information collected automatically
- Usage data: pages visited, products viewed, session duration.
- Device data: IP address, browser type, OS, device identifiers.
- Cookies: for cart persistence, login session, and analytics.
2. How We Use Your Information
- Process and ship your orders
- Send order confirmations, tracking updates, and customer support replies
- Improve our products and website experience
- Send marketing emails (only if you opt in — you can unsubscribe anytime)
- Detect and prevent fraud
- Comply with legal obligations (tax filings, FSSAI reporting)
3. Who We Share Information With
We share only the minimum data necessary with these partners:
- Razorpay — for processing payments
- Shipping partners (Delhivery, Bluedart, India Post, etc.) — for delivering orders
- Supabase — for secure data storage (hosted in India/Singapore)
- Email & SMS providers — for transactional notifications
- Tax authorities — when legally required (GSTIN, tax filings)
We never sell your personal data to third parties.
4. Cookies & Tracking
We use essential cookies (login, cart, security) and optional analytics cookies (Google Analytics, with IP anonymization). You can disable cookies in your browser settings — though essential features like checkout may stop working.
5. Your Rights (Data Protection)
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Delete your account and personal data (subject to legal retention)
- Withdraw consent for marketing communications
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, email privacy@aneispices.com.
6. Data Security
We use industry-standard encryption (HTTPS/TLS), secure password hashing, and access controls. While no system is 100% secure, we follow best practices to keep your data safe. In the unlikely event of a breach, we will notify affected users within 72 hours.
7. Data Retention
We keep your account data as long as your account is active. Order records are retained for 8 years (as required by Indian tax law). You can request deletion of your account at any time — order records may remain for tax compliance.
8. Children's Privacy
Our site is not intended for users under 18. We do not knowingly collect personal data from minors. If you believe we have, please contact us and we will delete it immediately.
9. International Users
Anei Spices is based in Kerala, India. By using our site, you consent to your data being processed in India. We currently ship within India only.
10. Changes to This Policy
We may update this Privacy Policy as our business grows. Material changes will be notified via email or a prominent notice on the site. Continued use of the site means you accept the updated policy.
11. Contact Us
For any privacy questions or to exercise your rights:
Email: privacy@aneispices.com
Phone: +91 98765 43210
Address: Anei Spices, Kerala, India